Frequently Asked Questions
tk89 Frequently Asked Questions
Find answers to all your questions about account security, deposits and withdrawals, live casino, and responsible gaming.
Many questions can come up while using the tk89 platform. We have provided detailed answers below by category — covering how to keep your account secure, how to deposit easily with bKash or Nagad, and which games are available in the live casino. If you cannot find the answer to your question, contact our 24/7 live chat support directly — our team is always ready to assist in both Bengali and English.
All Q&As
Choose a category and click on a question to see the answer.
Account Security
If you suspect unauthorized access to your account, change your password immediately. Then contact our 24/7 live chat or send an email to [email protected]. Our security team will temporarily lock the account and review the situation. If you use the same password elsewhere, change that too, and log out of all browser sessions.
Using a strong password — a mix of uppercase and lowercase letters, numbers, and symbols — keeps your account much more secure.
Yes. tk89 uses SSL encryption technology on the platform, which protects your name, address, payment details, and login credentials. When using the site, if you see a lock icon in your browser's address bar, your connection is secure. We do not sell your personal data to third parties and strictly follow our fair play policy.
Absolutely not. tk89 or any legitimate organization will never ask for your bKash, Nagad, Rocket, or Upay PIN, OTP, or password over the phone or by message. If anyone asks for this information, it is an attempted fraud. Hang up immediately and report it to our support team. Always keep your PIN or OTP private.
An OTP is a secret code — do not share it with anyone, not even family or friends.
Make sure the address bar shows tk89.mom — any other domain such as tk89.net, tk89-bd.com, or tk-89.xyz is not the real site. Fake sites often have spelling errors or add extra numbers to the name. Never enter your login details or payment information on such sites. If in doubt, type tk89.mom directly into your browser.
Public Wi-Fi networks are not always fully secure. If you must use a public network, make sure the site is running on HTTPS (look for the lock icon in your browser). Use mobile data if possible. If you notice any unexpected changes to your account after logging in, change your password promptly and notify our support team.
How to Deposit
The minimum deposit at tk89 is ৳300. This applies equally to every payment method — the same limit is in place for bKash, Nagad, Rocket, and Upay. Starting with a relatively small amount lets you get familiar with the platform and choose the games you enjoy.
tk89 currently accepts deposits through four mobile financial services: bKash, Nagad, Rocket, and Upay. These are the most popular and reliable mobile payment methods in Bangladesh. Rocket is the mobile wallet service of Dutch-Bangla Bank. You can add funds to your account within just a few minutes using any one of these four options.
Log in to your tk89 account, go to the deposit section, and select Nagad as your payment method. Enter the amount and send the payment to the Nagad number shown, either through the Nagad app on your phone or by dialing *167#. Once the payment is successful, your balance will update instantly. Keep your transaction ID on hand in case of any issues.
Take a screenshot of the transaction ID — the support team will use it to verify if a problem arises.
tk89 does not charge any additional fees on deposits. However, your mobile financial service provider (bKash, Nagad, Rocket, or Upay) may deduct a transaction fee according to their own policy. It is therefore wise to check your wallet's fee policy before making a transaction. Send the correct amount so that the net amount after any fees does not fall below the minimum limit.
The minimum withdrawal amount is ৳500. Once a withdrawal request is successfully submitted, the money usually reaches your mobile wallet within 5 to 30 minutes. Withdrawals can be made via bKash, Nagad, Rocket, or Upay. If there is any delay, please contact the support team.
Live Casino
Roulette features a spinning wheel with numbers 1 through 36 and a zero. You can place bets on a specific number, a group of numbers, red or black, or odd or even. The number in the pocket where the ball lands on the wheel is the winning number. Betting on a single number offers a lower chance of winning but a higher payout; betting on a broader group increases your chances of winning.
Baccarat is a card game where you can bet on either the "Player" or the "Banker" side. The side whose hand total is closest to 9 wins. In calculating card values, 10s and face cards (J, Q, K) are counted as zero. The straightforward rules make it very popular in live casinos. Before playing for the first time, use the free preview mode to understand the rules.
Yes, tk89's live casino is fully mobile-friendly. You can play directly from any modern browser on an Android or iOS device — no separate app download is needed. Use a stable internet connection for the best streaming quality. The table layout automatically adjusts to fit smaller screens.
In a live dealer game, a trained human dealer runs the game in real time in front of a camera from a studio. Through a high-quality video stream, you can see and speak with the dealer. Card shuffling, spinning the roulette wheel — everything is broadcast live, giving you a genuine casino experience. World-class providers such as Evolution Gaming and Ezugi run this service.
In live games, you can speak directly with the dealer through the chat feature.
Betting limits vary across different live tables, so there are options for all types of players. Generally, lower-limit tables are suitable for newcomers, while higher-limit tables are for experienced players. Before joining any table, the betting limits for that table are displayed on screen. Choose the right table based on your own budget.
Responsible Gaming
If you feel that gaming is affecting your daily life, contact us right away. tk89's 24/7 live chat support is ready to help with this. You can also talk to a family member or a trusted friend. Visit our Responsible Gaming page for more detailed information and guidance. Acknowledging the problem is the first step toward solving it.
Yes, tk89 gives you the ability to stay in control of your spending. You can set daily, weekly, or monthly deposit limits, which will prevent you from depositing more than that amount within the given period. This feature helps keep your gaming experience enjoyable and controlled. Contact our support for more details.
Setting a budget keeps gaming fun at all times — not stressful.
During a cooling-off period, you can temporarily suspend your account for a set time. With self-exclusion, you can keep your account closed for a longer period (from a few weeks to several months). To use either of these options, email our support team or submit a request via live chat. We respect your decision and will act on it promptly.
There are some warning signs to keep in mind: being unable to stop even after losing; spending money needed for household expenses on gaming; playing secretly or lying about it; using time meant for sleep or eating; becoming distant from family and friends. If any of these signs appear, take a break and talk to us. We will help you without judgment.
No. tk89 is strictly for people aged 21 and above only. Age is verified at the time of registration, and any account created with false information will be closed. A request to parents — keep your account login details and mobile devices away from younger members of the family. Responsible gaming is our priority.
Have More Questions?
Our expert support team is with you around the clock. Get instant answers via live chat, or write to us in detail by email — service is available in both Bengali and English.
Login to tk89Live Chat Support
Instant help 24 hours a day, 7 days a week. Log in to the site and click the chat button.
Email Support
For detailed questions, email us at:
[email protected]